A Choice of Simple Integtrated Contact Reorter(ICR) to the multichannel IP Office Contact Centre(IPOCC)
IP Office Integrated Contact Reporter (ICR)
IP Office Integrated Contact Reporter provides a fully integrated, Avaya developed, basic reporting solution targeting the 5 to 25 agent market.
ICR is a simple reporting tool for 5-25 agents and up to 5 supervisors.
Real time and historical reporting for IP Office hunt groups
Agent desktop – call control of associated telephony device and real time reporting
Supervisor desktop – call control of associated telephony device, real time and historical
Agent and supervisor user interface is a web based client that is supported on Microsoft Internet
Explorer and Edge, Google Chrome, Mozilla Firefox and Safari browsers
8 Pre-configured summary and detailed historical reports –, scheduled or exported ; reports can be viewed and printed in PDF
Call summary by Agent
Call summary by Hunt Group
Call summary by Time
Call summary by CLI
Call Detail by HG
Call Detail by Agents IP Office Release 10.1
Call Detail by CLI
Avaya IP Office Contact Center (IPOCC)
Multichannel contact centre functionality and simplicity for medium-sized companies where customer service is important.
Suitable for customers with typically between 5 and 500 users, and typically up to 400 agents
Fully integrated contact centre
Multichannel (Voice, Email, Web chat) (+ text messaging and fax with ACCS)
Reporting (real-time & historic