| ProVoice Enterprise Capabilities: |
| The unified platform gives the administrator the ability to record calls, manage the phone system and to view statistics on team members across the organisation. |
| ProVoice Enterprise offers straightforward configuration using the software wizard to speed up installation. For example once the PBX is selected along with the iP address the software will download all that the system requires, removing human error. |
Secure Recording:
At all levels the system allows for every call to be recorded as it is answered, dialled, or passed to other operators through the system. Individual parts of any call, including transfer, can be pinpointed and retrieved. |
Web Interface:
User benefits include being able to securely access the system remotely, with no client install required. There is no need to wait for call lists to download. The filters that can be used to locate a specific call or group of calls include time of day, telephone number, caller, team member or system flag. |
System Flexibility:
As a call is made / picked up by a user the system instantly associates the call to that user. Every user that handles the call is associated with their part of that call within the
recordings made / held by the system. |
