This is an ideal solution for any business that has to deal with high number of customer calls. IP Office 
Customer Call Reporter is a call center reporting application for use with Avaya IP Office telephone systems.
It can report on bothindividual call center'agents' and on the queues (hunt groups)of whichthose agents are 
members. IP Office Customer Call Reporterprovides both current and historical reports.

IP Office Customer Call Reporter Real Time Reporting

Small Business Contact Center provides real time monitoring of call center activity. This is achieved 
via a thin client web browser session logged onto the IP OfficeCustomer Call Reporter server. 
Within the supervisor client a user can program up to 3 different views of their call center. This is a 
very useful feature as now asupervisor can divide their responsibilities into different views 
and compare the results of those views.

IP Office Customer Call Reporter Historical Reporting

The IP Office Customer Call Reporter reporting package has been simplified to enable the user to easily 
retrieve the reporting information they need from one of seven standard drag and drop report templates. 
The IP Office Customer Call Reporter offers "cradle to grave" reporting for businesses that want to track 
specifically how a call was routed through their business.

Call Monitoring & Analysis

A key feature of IP Customer Call Reporter is that supervisors are able to see real time status 
on agents such as number of calls answered, average answer time as well as lost calls. The range 
of tools provided to both agents and supervisors helps them improve their performance and deliver
a superior customer service.

In order to ensure that customer service levels are maintained and best practises are adhered all calls 
that an agent is dealing with could be tracked, monitored and recorde

Alarm Settings